Tutorial
Follow the Step-by-Step below to place your order until your Download is complete.
Step 1
Log in to your account if you are already registered or register as a new collector when finalizing your order so that you have access to the download at the end of the process.
Step 2
Finalize your order
Step 3
After completing your order, access your order history in (1) My Account, (2) Order History, (3) Click on view order. Note the arrow above to view your order.
Step 4
To download, click on the third (3rd) button. When you hover over it, the message "Download here" will appear. See the illustrative image above with the arrow indicating where the download button is located. You will be redirected to a new Google Drive page.
Step 5
When you open the Google Drive page, click "Download anyway".
Step 6
A new window will open for you to select the location where you want to save your content. Note: If the window to save your file appears, access the download folder in your browser or check the download folder on your computer to see if the download was saved automatically (this occurs when it was not configured to ask where to save).
| Other useful information |
Information > Deadline for receiving content not immediately available
Digital cinematographic works made available on our website have a period of up to 72 hours to be made available.
Cinematographic works available immediately are indicated on the page of each digital material.
Information > Term that the content will be available for Download
After 5 days of placing your order, your order status will automatically change to "Downloads Completed", which will prevent you from downloading, so if you experience connection problems or any other problem that prevents you from completing or performing your download, please let us know immediately.
Information > About Audio and Subtitles
All content is made available with the original audio and subtitles corresponding to your country (except for the countries listed in Search by country and language, click here to check if your country is included in this list)
The content made available is received in a single file with subtitles that can be selected directly on the video player used, whether on a computer, mobile device or TV.
When there is dubbing, they can be selected directly on the video player used, whether on a computer, mobile device or TV.
Guarantee
All films purchased on the A Casa do Colecionador website have full guarantees against recording errors or file errors, subtitles that are out of sync, and subtitles with errors in general.
Download Information
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Terms & Conditions
CLICK HERE to access our "Terms & Conditions" which was updated in 2024. Don't be left uninformed.